Every buyer question meets its order.
Connect TikTok Shop and ReplyBay has the live order status, items and totals for every answer. Buyer messaging and comment actions switch on from the same connection once TikTok approves the access they need.
Order #TT-4829 matched · Blue jacket · Awaiting collection · €68.00
Your blue jacket is packed and awaiting carrier collection. I will share tracking as soon as the carrier scans it.
21:37 ✓✓
How it works with TikTok
Connect your shop
Seller authorization gives ReplyBay the approved product, order, return, and refund context for that shop. Nothing on the order can be changed from ReplyBay.
Questions meet their orders
When a buyer asks about a TikTok Shop order on any connected channel, the draft uses live facts: order status, items, totals and order date.
Buyer messages, after approval
When TikTok grants the seller.customer_service scope, the same shop connection receives buyer conversations and replies go out from the seller account.
What works on TikTok today
TikTok Shop order status, items and totals Live
Available as soon as you authorize your shop.
Buyer messaging Waiting on TikTok
Built and switched off. It activates when TikTok grants seller.customer_service.
Comment moderation and comment-to-DM Waiting on TikTok
Waiting on TikTok approval of Organic API access. No date promised; we will say so in the changelog when it lands.
Order context included
TikTok Shop orders match to support requests with status, items, and totals available at draft time.
Returns and refunds read, never changed
Return and refund data gives the AI the facts. Deciding a return or a refund stays with a person, and those conversations escalate.
One connection, three jobs
You connect once. Order context works now; buyer messaging and comments turn on without reconnecting when TikTok approves them.
Nothing pretended
Until TikTok approves its Organic API access, ReplyBay does not read, hide, like, or answer TikTok comments, and no comment-to-DM rule runs on TikTok.
Also flows into the same bay