ReplyBay
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Facebook Messenger

Messenger questions answered while the cart is open.

Shipping cutoffs, sizes and stock decide a sale. ReplyBay answers Messenger questions to your Facebook page from your policies and order data, and holds anything uncertain for you.

Start free Facebook setup and capabilities

Free plan with 100 AI replies a month. No credit card required.

Product view

Messenger and a page comment

A shipping question answered in Messenger and a question answered under a page post, on one page connection. Illustration with example scores.

Workflow

What happens to a Messenger message

  1. Connect the page

    Messenger connects with your Facebook page. The setup guide covers each field, webhook included.

  2. The question is read

    Intent, language and sentiment are read before anything is written.

  3. A grounded draft

    The answer comes from your knowledge base and, when the customer is known, their live order.

  4. Sent or held

    With auto-send on, replies above your confidence threshold go out. The rest wait for you.

  5. People for the hard ones

    Payment trouble, order changes and upset customers skip the AI and reach your team. Returns and refunds do too, unless you opt them in.

Examples

Four messages to one page

  • Message: if I order today will it arrive before saturday?

    What ReplyBay does: Sent automatically

    Answered from your shipping policy with the cutoff time.

  • Message: Page comment: do you ship to Belgium?

    What ReplyBay does: Public reply

    The same page connection handles comments, so this gets a public answer after your reply delay.

  • Message: is the sand colour more beige or grey?

    What ReplyBay does: Held as a draft

    Your catalog does not say. The draft is held so you can add the detail.

  • Message: can you send it to my new address instead?

    What ReplyBay does: Escalated to a person

    A change to the order. Escalated to a person with the thread attached; the AI never edits an order.

Illustrative messages. Automatic actions run only after you switch automation on and a reply clears your confidence threshold; until then each one waits for you as a draft.

Availability

What works today

  • Messenger messages Live

    Received and answered from your page.

  • Page comments Live

    Moderated and answered on the same connection.

  • Past conversation import Live

    Recent Messenger conversations can be imported as style examples.

  • Keyword comment-to-DM Not available

    Not on Facebook yet; it runs on Instagram only.

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Questions

Does it work with Instagram too?

Yes, as a separate connection. Instagram DMs and comments land in the same inbox, under the same threshold and knowledge base.

Can a comment on my page turn into a Messenger conversation?

Not automatically. Keyword comment-to-DM runs on Instagram only. Page comments are moderated and answered in public.

Will it make promises about refunds?

No. Refund and return questions escalate to a person unless you explicitly opt them in, and payment problems always do.

How long does setup take?

Connecting the page takes a few minutes with the guide. Then keep auto-send off, read the drafts, and switch it on when you trust them.

Keep the buying questions from going cold.

Connect your Facebook page and read what ReplyBay would have answered this week.

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