Start here
Free
- 100 AI replies / month
- 500 credits / month
- 1 workspace
- 1 seat
$0 forever
Start free
Start free. Upgrade when the queue grows.
Connect a real inbox today. Paid plans begin at $19 per month and match the plans shown inside ReplyBay.
Choose a plan No long contract EU-hosted core No surprise overages
Choose solo or team, then pick your capacity.
Pay monthly, or save two months with annual billing. Change plans any time as your support queue grows.
Showing monthly prices
Solo
Plus
For an owner handling a growing support queue alone.
- Good for
- About 500 customer conversations a month
- Typical use
- A small online store with founder-led support
$19/ month
Billed monthly
- 500 AI replies / month 100 of them a bonus
- 10,000 credits / month
- Up to 3 workspaces
- 1 seat
- All supported inbox providers
- Commerce context and order lookup
- Adjustable AI sending controls
TeamPopular team plan
Plus Team
Shared support operations for a small customer-service team.
- Good for
- About 1,500 customer conversations a month
- Typical use
- A small support team sharing one queue
$49/ month
Billed monthly
- 1,500 AI replies / month 250 of them a bonus
- 30,000 credits / month
- Up to 5 workspaces
- 5 seats included
- $15 per additional seat
- Shared approval and escalation queue
- Workspace analytics
- Team roles and assignments
Solo
Pro
For a busy solo operator running automation at scale.
- Good for
- About 5,000 customer conversations a month
- Typical use
- A busy solo operator or a high-volume store
$99/ month
Billed monthly
- 5,000 AI replies / month 1,000 of them a bonus
- 100,000 credits / month
- Unlimited workspaces
- 1 seat
- Higher reply capacity
- All supported channels
- Priority support
Team
Pro Team
The largest allowances for bigger support teams and multi-brand operations.
- Good for
- About 10,000 customer conversations a month
- Typical use
- Larger support teams and multi-brand operations
$199/ month
Billed monthly
- 10,000 AI replies / month 2,000 of them a bonus
- 300,000 credits / month
- Unlimited workspaces
- 10 seats included
- $15 per additional seat
- Largest reply and credit allowances
- Multi-workspace team operations
- Priority support
Capacity assumes one AI reply per conversation. A conversation that needs more AI replies uses more.
Already live: create an account now and manage your plan from Billing inside ReplyBay.
Everyone else charges by the resolution. We charge by the plan.
Support AI is normally billed per conversation the machine closes, between 49 cents and a dollar fifty each. On Pro you pay $99 for 5,000 AI replies, which works out at $0.020 each, about 45 times under the going rate.
| Vendor | Billed | Each |
|---|---|---|
| Zendesk | per automated resolution | $1.50 |
| Gorgias | per AI-resolved conversation | $1.00 |
| Intercom Fin | per resolution | $0.99 |
| Re:amaze | per resolution | $0.85 |
| Help Scout | per AI resolution | $0.75 |
| Tidio Lyro | per AI conversation | $0.65 |
| Freshdesk | per 24-hour AI session | $0.49 |
| ReplyBay Pro | per AI reply delivered, drafts included | $0.020 |
A shared AI inbox usually starts here
- Trengo€299/mo10 users, 500 conversations a month
- Rasayel$150/mo5-user minimum at $30 each
- Gallabox$112/mo3 seats, billed annually
- Respond.io$79/mo5 users, 5,000 AI credits
- ReplyBay$19/mo3 workspaces, 500 AI replies, no seat minimum
Prices read from each vendor's own pricing page on 18 September 2026. Their unit is a resolution: a conversation the AI closed with no human involved. Ours is every AI reply we deliver, including the drafts your team reviews and sends, so we are counting the broader unit and still coming in lower.
Two allowances. Nothing hidden.
Every plan includes a monthly amount of AI replies and credits. AI replies cover writing. Credits cover automation. Human work is always free.
For writing
AI replies
Every AI-written reply on email, DMs, and comments uses one AI reply from your plan.
- DMs
- Comments
Included each month100 to 10,000
For automation
Credits
Used for automation and API actions that are not AI replies, such as comment-to-DM, rule-based comment actions, and sends through the API.
- Comment-to-DM
- Comment actions
- API sends
Included each month500 to 300,000
What credits pay for
1 credit
Comment-to-DM sent
A private DM sent automatically after a comment.
1 credit
Automated comment action
Hide or like a comment by rule.
1 credit
Comment action through the API (hide, like)
Hide or like a comment via the API.
250 credits
AI comment moderation check
AI reviews a comment against your moderation rules.
Always free, 0 credits
- Reading the API
- Webhooks
- Human replies
- Replies and approved drafts sent through the API
- Inbox
- Escalations
Monthly credits reset, packs roll over
Monthly credits reset each month and are used first. Purchased credits roll over and last 12 months, with the oldest used first.
Running out never loses a message
When AI replies or credits run out, automation pauses and conversations go to your team. Nothing is dropped.
A worked example
A store with 400 DM questions and 150 comment-to-DMs a month, answered by 2 people, fits Plus Team: 400 of 1,500 AI replies, 150 of 30,000 credits and 2 of 5 seats.
Credit packs, on any plan
Need more automation this month? Add a pack. Purchased credits last 12 months.
Comment-to-DM from$0.014 per 1,000
AI replies fromunder $0.01 each
| Credits | Price | Per 1,000 |
|---|---|---|
| 200,000 | $5 | $0.025 |
| 1,000,000 | $19 | $0.019 |
| 5,000,000 | $79 | $0.016 |
| 25,000,000 Best value | $349 | $0.014 |
The safety rails are never an upgrade.
ReplyBay does not reserve source checks or human review for the expensive tier. Those are the parts that make AI support safe.
- AI drafts grounded in your connected knowledge
- A confidence threshold you control
- Human review and escalation controls
- Encrypted credentials and workspace isolation
- No setup fee or long contract
Straight answers about the bill.
No free trial clock. The Free plan is free forever, so connect an inbox and move up only when your usage needs it.
Start freeWhat is a credit?
Credits pay for automation and API actions that are not AI replies. A comment-to-DM, an automated hide or like, or a hide or like through the API costs 1 credit. An AI comment moderation check costs 250 credits, because it runs a model. Reading the API, webhooks, human replies, replies sent through the API, the inbox, and escalations are free.
What counts as an AI reply?
Every AI-written reply on email, DMs, and comments uses one AI reply from your plan. Internal notes and replies you write yourself do not use AI replies or credits.
What happens when I run out?
Nothing is lost. When AI replies or credits run out, automation pauses and new conversations go to your team in the inbox. It resumes when your allowance resets, when you buy a credit pack, or when you upgrade.
Do credits expire?
Monthly credits reset at the start of each month and are used first. Purchased credits roll over and last 12 months from purchase, with the oldest used first.
Can I use the API?
Yes, on every plan. Reading data and receiving webhooks are free. Replies and approved drafts sent through the API cost no credits. Hiding or liking a comment through the API costs 1 credit.
Is there a free trial?
No. The Free plan is free forever, with 100 AI replies and 500 credits every month. Upgrade whenever your queue needs more.
Can I review replies before they send?
Yes. Automatic customer sending is a workspace control. Keep it off for review-only operation, or enable it with the confidence and intent rules you choose.
Can I change plans later?
Yes. Upgrade or switch plans from Billing inside the app. The app confirms downgrades before changing your limits.
How does annual billing work?
Annual plans include two months free. The pricing page shows the effective monthly cost and the exact amount billed once per year.
Is ReplyBay priced per seat?
Not per agent. Plans are priced by capacity: AI replies and credits each month. Free, Plus and Pro include one seat. Plus Team includes five seats and Pro Team includes ten, and additional seats are $15 per seat each month.
Where is customer data stored?
ReplyBay's core application, database, storage and backups run in Google Cloud's Netherlands region. AI model providers such as Anthropic and OpenAI, payment and email providers, and the channels you connect may process the data their service needs outside the EU; the privacy policy names each sub-processor. Retention and deletion controls are in the app.