Messenger and comments, one page connection.
Connect your Facebook page once. Messenger questions get answered at scroll speed, and page comments get read for sentiment and moderated under the same workspace policy as Instagram.
hey! if I order today will it arrive before saturday?
16:22Yes! Order by 3pm and it ships today, arriving Friday. Cutting it close after that.
16:22 ✓✓Page comment: "do you ship to Belgium?" · sentiment: neutral · 0.91
We do! 3 to 5 working days to Belgium, tracked. 🇧🇪
16:22 ✓✓
How it works with Facebook
Connect your page
Messenger connects with your Facebook page ID and access token. The setup guide covers each field, webhook included.
Answers at scroll speed
Pre-purchase questions get grounded answers while the buying intent is still alive.
Turn on page comments
With the page connected, enable comment monitoring in one click. Each comment is read for sentiment and gets a suggested move: hide, like, skip, reply, or like and reply.
Set the comment policy once
Reply delay, minimum reply confidence, liking the best comments, and how abusive comments are handled are workspace settings. They apply to Facebook and Instagram alike, except liking, which runs on Facebook only because Instagram does not let apps like comments.
Pre-sale questions won
Shipping cutoffs, sizes, stock: the questions that decide a sale get answered while the cart is still open.
One queue with everything else
Messenger threads and page comments sit next to Gmail and WhatsApp, same voice, same rules, same confidence scores.
Comment-to-DM is Instagram-only for now
Keyword rules that turn a comment into a private message run on Instagram today. Facebook page comments get moderation and replies, not keyword DMs.
Escalation, same as everywhere
Upset customers skip the AI and reach you, with the whole conversation attached.
Also flows into the same bay