ReplyBay
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WhatsApp Business

WhatsApp support at chat speed, with a person on call.

Customers on WhatsApp expect an answer in minutes. ReplyBay reads each message, looks up the order, drafts a short reply in the customer's language and sends it only above your threshold.

Start free WhatsApp setup and capabilities

Free plan with 100 AI replies a month. No credit card required.

Product view

A WhatsApp conversation at 22:40

An order question in German, answered with the order status. Illustration with an example score.

22:405G ●●●
JKJonas Kelleronline

Hallo! Ist meine Bestellung #5102 schon unterwegs?

22:40

Hallo Jonas! Ja, deine Bestellung ist seit heute Morgen unterwegs und kommt voraussichtlich Donnerstag an. Hier ist dein Tracking-Link.

22:40 ✓✓

Perfekt, danke!! 🙌

22:40

Workflow

What happens to a WhatsApp message

  1. The message arrives

    Through Meta's WhatsApp Business Platform on your verified number, straight into the ReplyBay inbox.

  2. The order is looked up

    An order number or the customer's details are matched to Shopify or TikTok Shop data.

  3. A short, cited draft

    Written for chat, inside WhatsApp's 4,096 character limit, in the customer's language when the model supports it.

  4. Sent or held

    Above your confidence threshold and with auto-send on, it goes out. Otherwise it waits for you.

  5. A person takes over

    When the tone turns, or the message is about a payment or a change to an order, the thread escalates mid-conversation. Returns and refunds do too by default.

Examples

Four WhatsApp messages

  • Message: Ist meine Bestellung #5102 schon unterwegs?

    What ReplyBay does: Sent automatically

    Matched to the order and answered in German with the carrier and tracking link.

  • Message: can I pick it up at your shop instead?

    What ReplyBay does: Held as a draft

    Only answered if your knowledge base covers pickup. If not, it waits as a draft for you to finish.

  • Message: I need to cancel, I ordered the wrong size

    What ReplyBay does: Escalated to a person

    A change to an order. Escalated to a person; ReplyBay reads orders and never edits them.

  • Message: you charged me twice!!

    What ReplyBay does: Escalated to a person

    A payment problem. Escalated with the conversation attached.

Illustrative messages. Automatic actions run only after you switch automation on and a reply clears your confidence threshold; until then each one waits for you as a draft.

Availability

What works today

  • Incoming messages and replies Live

    WhatsApp allows free-form replies for 24 hours after the customer's last message, and that is where ReplyBay works.

  • Order lookup and cited drafts Live

    With a store connected, the same as on email and Instagram.

  • Past conversation import Not available

    The WhatsApp Cloud API offers no endpoint for message history, so only new messages arrive.

  • Template messages and broadcasts Not available

    ReplyBay answers customers who wrote to you. It does not send marketing broadcasts or templates.

Checked against the product on

Questions

Can ReplyBay import my old WhatsApp chats?

No. The WhatsApp Cloud API does not give access to past messages, so ReplyBay starts with the first message after you connect. Your writing style can still come from approved replies on other channels.

Which WhatsApp account do I need?

A WhatsApp Business Platform setup in Meta with a verified phone number. The setup guide walks through each field and the webhook.

Can it message customers first?

No. ReplyBay replies to customers who wrote to you, within WhatsApp's 24-hour window. It sends no broadcasts.

What if a conversation gets heated?

Frustration, payment problems and order changes escalate to a person with the whole conversation attached, and returns and refunds do too by default.

Answer the evening wave without staying up.

Connect your WhatsApp Business number, read the drafts for a week, then decide what may send on its own.

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