Re:amaze alternative
A Re:amaze alternative, or the same Re:amaze with less backlog.
Re:amaze bundles email, live chat and social with per-seat plans. If the backlog is the problem, ReplyBay can reply inside your Re:amaze conversations as if a teammate wrote them, or run as your inbox on its own.
Free plan with 100 AI replies a month. No credit card required.
Product view
A Re:amaze conversation answered by ReplyBay
Sam OrtizRequester
Hi! Do you offer a student discount?
ReplyBayAgent
We do! 10% with a verified student email, stacks with sale items too. Here is the link to verify.
Re:amaze stays your desk. ReplyBay does the typing.
A discount question answered from the knowledge base and sent back into Re:amaze. Illustration with an example score.
Workflow
Run alongside Re:amaze in four steps
Connect with an API key
Your Re:amaze API key, domain and support email. ReplyBay finds your bot account and starts syncing.
Import past conversations
One import brings past conversations in as style examples.
Map staff and set the threshold
Assign Re:amaze staff to P0, P1 and P2, and pick the confidence a reply needs to send on its own.
Replies land in Re:amaze
Tags, assignments and views keep working; the unanswered count is what changes.
Examples
Three Re:amaze conversations
Message: do you offer a student discount?
What ReplyBay does: Sent automaticallyAnswered from your discounts page and sent back into Re:amaze.
Message: I returned it two weeks ago, where is my refund?
What ReplyBay does: Escalated to a personA refund. Escalated and assigned to the staff member you mapped.
Message: can you gift wrap two of the three items?
What ReplyBay does: Held as a draftYour knowledge base is not clear. Held as a draft for a teammate.
Illustrative messages. Automatic actions run only after you switch automation on and a reply clears your confidence threshold; until then each one waits for you as a draft.
At a glance
| ReplyBay | Re:amaze | |
|---|---|---|
| Plans and entry price | Free plan with 100 AI replies and 500 credits a month. Plus is $19 a month for 500 AI replies; Plus Team is $49 a month with 5 seats. | Basic $29, Pro $49 and Plus $69 per team member a month, 10% less billed annually. Starter is $59 a month flat for unlimited team members, up to 500 responded conversations. |
| How AI is billed | Each plan includes a monthly allowance of AI replies. Every AI-written reply counts, including drafts a person reviews before sending. | AI Agent includes 5, 10 or 20 resolutions per user a month on Basic, Pro and Plus, then $0.85 per additional resolution. |
| Channels | Gmail, any IMAP inbox, WhatsApp, Instagram and Facebook, with Shopify and TikTok Shop order data, and inside Zendesk, Gorgias and Re:amaze. No live chat widget, phone or SMS. | Email, live chat and social channels on every plan; SMS and voice from Pro. |
| Getting started | Free plan, free forever, no credit card required. There is no free trial of the paid plans. | Free trial with all Plus features, no credit card needed. |
Re:amaze figures are quoted from Re:amaze's own public pages on the date above. Prices are in US dollars as listed and can change, so check the source before deciding.
Where Re:amaze is strong
- Live chat, chatbots and proactive Cues messages built into the helpdesk.
- Integrations for Shopify, BigCommerce, WordPress and Stripe.
- Several brands in one account from the Pro plan, and a flat-rate Starter plan for unlimited team members.
Stay with Re:amaze alone if
- Live chat, chatbots and proactive Cues messages are a big part of your support.
- You run several brands in one account, or want a flat-rate plan for many team members.
- Your AI Agent resolutions per user cover your volume.
Add ReplyBay if
- You want replies held to a confidence threshold you set, with refunds sent to a person by default.
- You want Instagram and Facebook comments moderated, and comment-to-DM on Instagram.
- You would rather have a monthly allowance of AI replies than per-resolution overage fees.
Sources
- Re:amaze pricingChecked
ReplyBay figures come from the ReplyBay pricing page. ReplyBay is not affiliated with the companies named here; their names and trademarks belong to them.
Availability
What works today
Two-way sync with Re:amaze Live
Conversations come in on a steady poll; replies go back as your bot account.
Past conversation import Live
As style examples.
Escalations assigned to Re:amaze staff Live
P0, P1 and P2 mapped to the people you choose.
Live chat, chatbots, SMS, voice Not available
ReplyBay has none of these. Keep Re:amaze for them.
Checked against the product on
Questions
Can ReplyBay replace Re:amaze entirely?
For email, WhatsApp, Instagram and Messenger, yes. ReplyBay has no live chat widget, chatbots, SMS or voice, so keep Re:amaze if you rely on those.
Will my Re:amaze workflows break?
No. Replies arrive in Re:amaze like a teammate wrote them, and tags, assignments and views keep working.
How are the Re:amaze figures sourced?
From Re:amaze's own pricing page, on the date shown. Check the source before deciding, since prices change.
What does it cost to try?
The Free plan includes 100 AI replies a month with no credit card. Plus is $19 a month for 500 AI replies.
Shrink the backlog before you switch tools.
Connect Re:amaze with an API key and read what ReplyBay would have sent this week.