ReplyBay vs Intercom Fin
Fin is Intercom's AI agent, available with the Intercom helpdesk or on top of another helpdesk. ReplyBay is an AI reply layer with its own inbox and plans. Here is how they differ.
Start freeAt a glance
| ReplyBay | Intercom Fin | |
|---|---|---|
| Plans and entry price | Free plan with 100 AI replies and 500 credits a month. Plus is $19 a month for 500 AI replies; Plus Team is $49 a month with 5 seats. | With your current helpdesk: $0.99 per outcome, 50 outcomes a month minimum. With the Intercom helpdesk: from $0.99 per outcome plus $19 per helpdesk seat a month. |
| How AI is billed | Each plan includes a monthly allowance of AI replies. Every AI-written reply counts, including drafts a person reviews before sending. | Per outcome, at most one per conversation: resolutions, procedure handoffs, disqualifications and self-serve routings are $0.99, qualifications $9.99. |
| Channels | Gmail, any IMAP inbox, WhatsApp, Instagram and Facebook, with Shopify and TikTok Shop order data, and inside Zendesk, Gorgias and Re:amaze. No live chat widget, phone or SMS. | Voice, email, Messenger, Slack, WhatsApp, SMS, Instagram, Facebook Messenger, and Fin over API. |
| Getting started | Free plan, free forever, no credit card required. There is no free trial of the paid plans. | 14-day free trial with unlimited Fin outcomes, no credit card required. |
Intercom Fin figures are quoted from Intercom Fin's own public pages on the date above. Prices are in US dollars as listed and can change, so check the source before deciding.
Where Intercom Fin is strong
- Fin works on other helpdesks, including Salesforce, Freshdesk and HubSpot, as well as natively on Intercom.
- Wide channel coverage, including voice and Slack.
- Testing before launch, with simulations, regression tests and previews.
Where ReplyBay fits
- AI replies are held to a confidence threshold you set. Auto-send is opt-in, and refunds, edge cases and heated threads go to a person.
- Shopify is connected read-only, so answers cite live order status, carrier and tracking, and the AI never changes an order.
- Instagram and Facebook comments are moderated under one policy, and comment-to-DM sends a private message when a comment asks for it.
- ReplyBay's core runs in the EU, and ReplyBay does not train AI models on your data or opt it into provider training.
Sources
- Fin pricingChecked
ReplyBay figures come from the ReplyBay pricing page. ReplyBay is not affiliated with the companies named here; their names and trademarks belong to them.
What working in ReplyBay looks like
Preview of the inbox: a new Instagram message from Emma about changing her order size, an AI draft at 91% confidence held for review, and a team member accepting it so it is sent.
The inbox from the app: a customer message with its order context and a draft held for review with its confidence score, sent by a teammate in one click.