ReplyBay vs Tidio
Tidio combines live chat, ticketing and the Lyro AI Agent, with a free plan for small teams. ReplyBay is an AI reply layer for email, commerce and social inboxes. Here is how they differ.
Start freeAt a glance
| ReplyBay | Tidio | |
|---|---|---|
| Plans and entry price | Free plan with 100 AI replies and 500 credits a month. Plus is $19 a month for 500 AI replies; Plus Team is $49 a month with 5 seats. | Free plan with 50 billable conversations and 10 seats. Starter $24.17 a month with 100 billable conversations; Growth from $49.17 a month. Annual billing gives two months free. |
| How AI is billed | Each plan includes a monthly allowance of AI replies. Every AI-written reply counts, including drafts a person reviews before sending. | Lyro AI Agent is an add-on from $32.50 a month for 50 Lyro conversations; Starter includes 50 Lyro conversations once. Premium lists pay-per-resolution billing. |
| Channels | Gmail, any IMAP inbox, WhatsApp, Instagram and Facebook, with Shopify and TikTok Shop order data, and inside Zendesk, Gorgias and Re:amaze. No live chat widget, phone or SMS. | Live chat and ticketing, with Messenger, Instagram, WhatsApp and email integrations. |
| Getting started | Free plan, free forever, no credit card required. There is no free trial of the paid plans. | Free plan, and a 7-day free trial on paid plans. |
Tidio figures are quoted from Tidio's own public pages on the date above. Prices are in US dollars as listed and can change, so check the source before deciding.
Where Tidio is strong
- A free plan with 10 seats, useful for small teams starting out.
- A live chat widget with a live visitors list, operating hours and Flows automations.
- Native Shopify actions are listed among the plan features.
Where ReplyBay fits
- AI replies are held to a confidence threshold you set. Auto-send is opt-in, and refunds, edge cases and heated threads go to a person.
- Shopify is connected read-only, so answers cite live order status, carrier and tracking, and the AI never changes an order.
- Instagram and Facebook comments are moderated under one policy, and comment-to-DM sends a private message when a comment asks for it.
- ReplyBay's core runs in the EU, and ReplyBay does not train AI models on your data or opt it into provider training.
Sources
- Tidio pricingChecked
ReplyBay figures come from the ReplyBay pricing page. ReplyBay is not affiliated with the companies named here; their names and trademarks belong to them.
What working in ReplyBay looks like
Preview of the inbox: a new Instagram message from Emma about changing her order size, an AI draft at 91% confidence held for review, and a team member accepting it so it is sent.
The inbox from the app: a customer message with its order context and a draft held for review with its confidence score, sent by a teammate in one click.